Hello Chochana Rosso,
Thank you for shopping with Bluepops.
We totally understand the reason for refusing the package due to custom duties.
Our team will wait for the package to be returned on our end.
Once the parcel reached the store, our management team will need to verify it first.
You will receive a note from us once the package was verified returned.
If you need further assistance regarding this matter or anything else, please do not hesitate to contact us back.
Regards,
Hardy
[ Original Message ]
Good morning,
I made a order several days ago (number : 20160926-0002796) and I'm sorry to tell you that I send it back to you.
This is not your fault at all it's just that the post office ask me to pay a big taxe compared to the price of my item.
Their services are terrible and I can't pay their taxes.
So i'de like to ask you if it's possible to have a refund please :)
Thank you very much for your beautiful products.
I apologize for the inconvenience.
Have a nice day.
Sincerely,
Chochana Rosso
I'de like to know if you received my order, please ?
Thank you very much !
Sincerely,
Chochana Rosso